Shared inbox
One calm inbox for every chat and email.
Your whole team works from one place. Assign conversations, talk it over in private notes and reply with saved answers, so nothing slips and nobody answers twice.
No card needed · On every plan, including Free
01
Chat and email, side by side
Forward support@ to Peeredly and emails become conversations. Replies go out from your address and thread back into the same conversation.
- Your own support@ address
- Replies thread automatically
- Attachments and inline images
02
Work as a team, not a queue
Assign by hand or let Peeredly auto-assign to whoever is online. Private notes and @mentions keep the discussion next to the customer, not in another app.
- Auto-assignment
- Private notes & @mentions
- See who’s typing
03
Answer faster every week
Type / to insert a saved reply with the customer’s name filled in. Snooze threads until the customer gets back to you, and move through the inbox from the keyboard.
- Saved replies with variables
- Snooze & reminders
- Full-text search, tags and keyboard shortcuts
Up and running in three steps
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Step 1
Create inboxes
Support, Sales, Wholesale: each has its own messenger, email address and members.
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Step 2
Invite your team
Teammates join in one click with the right role.
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Step 3
Connect email
Forward your support address and you’re live.
Can I have separate inboxes for Sales and Support?
Yes. Each inbox has its own messenger, email address and members. Pro includes five inboxes, and Enterprise is unlimited.
Do customers see who replied?
Yes, replies show the teammate’s name and photo, which keeps the conversation personal.
Is there a mobile app?
The inbox works on your phone and installs to your home screen, with push notifications for new messages.
Can two people reply to the same customer by accident?
Peeredly shows when a teammate is viewing or typing in a conversation, so you don’t step on each other.
