AI Assistant Pro plan
Answers at 3 a.m. that you’d actually sign off on.
The AI Assistant replies instantly, using only what you’ve published in your help center. It shows its sources, and the moment it can’t help or the visitor asks for a person, it hands over to your team.
No card needed · Included in the 14-day Pro trial
01
Grounded in your content
It only answers from your published articles and your instructions, never from guesses. Every answer links to the articles it used.
- Answers from your help center
- Source links in every reply
- Your tone and instructions
02
A clean handover
If the AI can’t help, or the visitor asks for a person, the conversation goes straight to your inbox with the full transcript.
- Instant handover
- Full transcript for your team
- Stops when a teammate replies
03
You stay in control
Name the assistant, give it instructions, and test it against real questions before you switch it on.
- Test console
- Custom name
- On/off per workspace
Up and running in three steps
-
Step 1
Publish articles
Your help center is the AI’s knowledge.
-
Step 2
Set the tone
Name it and add instructions.
-
Step 3
Switch it on
It answers new conversations instantly.
Which plan includes the AI Assistant?
Pro and Enterprise. You can try it during the 14-day trial.
Does the AI make things up?
It’s instructed to answer only from your published articles and to hand over when it isn’t sure, and every answer shows its sources so visitors can check.
Is my data used to train AI models?
No. Your articles and conversations are sent to the model only to answer that conversation.
