Helpdesk
Answers customers find before they ask.
Write articles once and they appear in a public help center, in your messenger’s Help tab and in the AI Assistant’s answers. Fewer repeat questions, faster replies to the rest.
No card needed · On every plan, including Free
01
A help center in minutes
Organise articles into collections, write in a clean editor with Markdown, and publish to a fast, search-friendly help center with your own branding.
- Collections & articles
- Markdown editor with preview
- SEO-friendly public pages
02
Answers inside the messenger
The Help tab lets visitors search your articles without leaving the page. If the answer isn’t there, they can start a chat in one tap.
- Search from the messenger
- One-tap handover to chat
- Popular articles on the home screen
03
The source for your AI
On Pro, the AI Assistant answers from these articles only, with links to its sources.
- Grounded AI answers
- Article view counts
- Draft & publish workflow
Up and running in three steps
-
Step 1
Create collections
Getting started, Billing, Shipping…
-
Step 2
Write articles
Markdown, images and links.
-
Step 3
Publish
It’s live on the web and in your messenger.
Is the help center on every plan?
Yes. The helpdesk is included on every plan, including Free.
Can search engines index my help center?
Yes. Articles are fast server-rendered pages with proper titles and descriptions.
Can I hide the Help tab?
Yes. The Help tab appears in the messenger once you publish articles, and you can switch it off in settings.
